FAQs

If you have a question about HUG, you might find the answer here.

Is HUG washable?

Yes. Please see Cleaning HUG for washing instructions.

Does HUG come programmed with music?

No. Music is very personal so we have provided HUG ready for you to add your own music. For details on how to do this, please see Adding music to HUG.

How can I upload my music to HUG?

Please see Adding music to HUG for detailed instructions.

What are your delivery options?

We deliver HUG via a courier. Please see Shipping & Delivery for further information.

Do you ship internationally?

No. Currently we only ship to the UK. If you would like to hear when HUG is available outside of the UK, please complete the contact form.

Can I have the heartbeat on without the music?

Yes. You can have just the heartbeat on by switching on the heartbeat and turning down the volume dial.

How do I charge the electronics unit?

Please refer to Charging HUG for further information.

Can I use HUG if I have a pacemaker fitted?

As pacemakers vary and are so crucial to the health of the people who need them, we do not advise the use of the HUG electronics unit by someone who has one fitted.

Where can I find out more information about the research behind HUG?

We have a dedicated section of our website for the research behind HUG. Please see the About Us page for more information.