If you have a question about HUG, you might find the answer here.

Is HUG washable?

Yes. Please see Cleaning HUG for washing instructions.

Does HUG come programmed with music?

No. Music is very personal so we have provided HUG ready for you to add your own music. For details on how to do this, please see Adding music to HUG.

How can I upload my music to HUG?

Please see Adding music to HUG for detailed instructions.

How can I purchase HUG?

HUG is available to buy from Story & Sons and the Alzheimer’s Society shop. Multibuy discounts are available from Story & Sons / Ravencourt ltd. – please get in touch with them on sales@ravencourt.com to find out more.

Do you ship internationally?

No. Currently we only ship to the UK. If you would like to hear when HUG is available outside of the UK please complete the contact form.

I have bought a HUG. Where can I get after sales help from?

If you have a question about a HUG purchase you may find the answer on our ‘Using HUG‘ web page. For any other queries please contact our retail partner Ravencourt on sales@ravencourt.com.

Can I have the heartbeat on without the music?

Yes. You can have just the heartbeat on by switching on the heartbeat and turning down the volume dial.

How do I charge the electronics unit?

Please refer to Charging HUG for further information.

Can I use HUG if I have a pacemaker fitted?

As pacemakers vary and are so crucial to the health of the people who need them, we do not advise the use of the HUG electronics unit by someone who has one fitted.

Where can I find out more information about the research behind HUG?

We have a dedicated section of our website for the research behind HUG. Please see the About Us page for more information.